October 31, 2012 | History

Relationship Marketing

88 items

Collection of books which inspire entrepreneurs to focus on more sustainable business practices by focusing on building relationships with their customers. Valuing people and meeting their needs above your own equals Long-term steady growth which is not affected to such a degree by the state of the economy.

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Emotional Value

by Janelle Barlow edition
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Customer service

by Peggy Morrow First published in 1995 — 3 editions work
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Customer Service

by Fred Wiersema First published in 1998 — 2 editions work
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Customer Service

by Timothy P. Bonomo First published in 2006 — 1 edition work

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Customer Service

by Penni McLean-Conner First published in 2005 — 1 edition work
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Customer service: building successful skills for the twenty-first century

by Robert W. Lucas First published in 2005 — 1 edition work

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Customer service

by Paul R. Timm First published in 2010 — 3 editions work

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Quality Customer Service Rekindling the Art of Service to Customers

by Sharon L. Burton First published in 2007 — 1 edition work

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Total customer service

by William H. Davidow and Bro Uttal First published in 1989 — 7 editions work
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Customer Service over the Phone

by Stephen Coscia First published in 1992 — 8 editions work

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Quality customer service

by William B. Martin First published in 1986 — 4 editions work
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)

by Robert Bacal First published in 2004 — 4 editions work

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Customer service for dummies

by Keith Bailey First published in 1995 — 3 editions work

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Delivering Legendary Customer Service

by Richard S. Gallagher First published in 2000 — 3 editions work
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Total Customer Service

by William H.; Uttal, Bro Davidow 2 editions work

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Delivering Customer Service

by Sheila Payne First published in 1997 — 2 editions work
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Customer Service in Health Care

by Kristin Baird First published in 2000 — 4 editions work

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The World of Customer Service

by Pattie Gibson-Odgers First published in 2007 — 2 editions work

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Technology and Customer Service: Profitable Relationship Building (NetEffect Series) (NetEffect Series)

by Paul R. Timm First published in 2004 — 2 editions work

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Ethics and Customer Service

by Thomas C. Reischl First published in 1999 — 2 editions work

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Customer service in an instant

by Keith Bailey First published in 2008 — 2 editions work
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Customer service on the Internet: building relationships, increasing loyalty, and staying competitive

by Jim Sterne First published in 1996 — 2 editions work

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Customer service excellence

by Lisa Ford First published in 1997 — 2 editions work
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Exceptional Customer Service

by Lifeskills International Ltd First published in 1999 — 2 editions work

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Fresh Customer Service

by MBA, Michael D. Brown First published in 2007 — 2 editions work
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Exceptional customer service

by Lisa Ford First published in 2001 — 2 editions work

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Guide to Customer Service Teams

by Susan Hash First published in 1999 — 1 edition work
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Measuring Customer Service Effectiveness

by Sarah Cook First published in 2004 — 1 edition work

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CUSTOMER SERVICE & THE HUMAN EXPERIENCE

by Rosanne D'Ausilio First published in 2005 — 1 edition work

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Customer service for home builders

by Carol Smith First published in 1990 — 1 edition work

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Customer service and distribution

by Christopher, Martin. First published in 1979 — 1 edition work

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The Customer Service Zoo

by Catherine DeVrye First published in 1999 — 1 edition work
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Travel sales and customer service

by Stevan K. Trooboff First published in 1995 — 1 edition work

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Customer Service in a Nutshell

by Freddy Davis First published in 2005 — 1 edition work

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Auditing your customer service

by John Leppard First published in 1994 — 1 edition work
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Customer service in the information age

by JoAnn B. Haberer First published in 2004 — 1 edition work

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Customer service in insurance

by Kenneth Huggins First published in 1997 — 1 edition work

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Managing customer service in utilities

by Merlin Stone First published in 1998 — 1 edition work

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Customer service in financial institutions

by Marjolijn Van der Velde First published in 1990 — 1 edition work

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Customer care in the service sector

by A. M. Smith First published in 1990 — 1 edition work

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The customer service intervention

by Martin, Carolyn A., Ph. D. First published in 2003 — 1 edition work

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The customer service workbook

by Neville Lake First published in 2002 — 1 edition work
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Customer service in the printing industry

by Richard E. Colbary First published in 2001 — 1 edition work

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Interpersonal communication and human relationships

by Mark L. Knapp and Anita L. Vangelisti First published in 1983 — 10 editions work
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Human relationship skills

by Richard Nelson-Jones First published in 1986 — 9 editions work

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Psychology of adjustment and human relationships

by James F. Calhoun First published in 1978 — 5 editions work
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The Neuroscience of Human Relationships

by Louis Cozolino First published in 2006 — 4 editions work

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Human Relationships in Plain English

by Michael J. Hurd First published in 2003 — 1 edition work

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Boundaries in Human Relationships

by Anne Linden First published in 2008 — 1 edition work

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Constructive human relationships

by George Washington Smith First published in 1940 — 1 edition work

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History

Created October 23, 2012
88 revisions

October 31, 2012	Edited by Gina Mindock	updated list seeds.
October 31, 2012	Edited by Gina Mindock	updated list seeds.
October 31, 2012	Edited by Gina Mindock	updated list seeds.
October 31, 2012	Edited by Gina Mindock	updated list seeds.
October 23, 2012	Created by Gina Mindock	Created new list.

Relationship Marketing

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