An edition of The virtual reference handbook
(2007)
The virtual reference handbook
interview and information delivery techniques for the chat and e-mail environments
UK ed.
by Diane K. Kovacs
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This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users.
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Previews available in: English
| Edition | Availability |
|---|---|
1
The virtual reference handbook: interview and information delivery techniques for the chat and e-mail environments
2007, Facet Pub.
in English
- UK ed.
1856046265 9781856046268
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2
Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments
January 17, 2007, Neal Schuman Publishers, Neal-Schuman Publishers
Paperback
in English
1555705987 9781555705985
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Book Details
Table of Contents
Technical, communications, and reference skills and knowledge for virtual reference librarians
Acquire and improve technical skills and knowledge for virtual reference
Practice and expand communications skills and knowledge for the virtual reference interview
Maintain and build reference skills and knowledge.
Edition Notes
Includes bibliographical references and index.
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