{"subjects": ["Electronic reference services (Libraries)", "Reference services (libraries)", "Librarians", "Library Services"], "key": "/works/OL18748218W", "title": "The virtual reference handbook", "authors": [{"type": {"key": "/type/author_role"}, "author": {"key": "/authors/OL31411A"}}], "type": {"key": "/type/work"}, "covers": [1872652], "description": {"type": "/type/text", "value": "This handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users."}, "latest_revision": 4, "revision": 4, "created": {"type": "/type/datetime", "value": "2019-02-12T14:27:19.982466"}, "last_modified": {"type": "/type/datetime", "value": "2025-08-07T18:24:32.775434"}}