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Edition | Availability |
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1
The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
June 15, 2005, Information Technology Process Institute
Paperback
in English
0975568612 9780975568613
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Libraries near you:
WorldCat
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2
The Visible Ops Handbook: Starting ITIL in 4 Practical Steps
June 2004, Information Technology Process Institute
Paperback
0975568604 9780975568606
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Libraries near you:
WorldCat
|
Book Details
First Sentence
"Our goal in this phase is to reduce the amount of unplanned work as a percentage of total work done down to 25% or less."
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Feedback?February 10, 2019 | Created by MARC Bot | import existing book |