An edition of Improving customer satisfaction, loyalty, and profit
(2000)
Improving Customer Satisfaction, Loyalty, and Profit
An Integrated Measurement and Management System
by Johnson, Michael D.
- 0 Ratings
- 1 Want to read
- 0 Currently reading
- 0 Have read
Share
×Close
"By helping midlevel managers assemble specific estimates of how increased quality and customer loyalty will impact the bottom line, their process allows upper-level managers to allocate the resources necessary to build a truly customer-oriented company. And by cementing the links between products, patrons, and profits, their book highlights the core competencies companies need to create both happy customers and the organizational know-how to keep them happy."--BOOK JACKET.
Check nearby libraries
Buy this book
Previews available in: English
Subjects
Kundenmanagement, Umsatz, Beziehungsmarketing, Management-Informationssystem, Kundenbindung, Konsumentenverhalten, Kostenmanagement, Verbraucherzufriedenheit, Évaluation, Relations avec la clientèle, Consommateurs, Administração de empresas, Satisfaction, Customer loyalty, Consumer satisfaction, Fidélité, Consumidor, Customer relations, Marketing, New products, managementShowing 1 featured edition. View all 1 editions?
| Edition | Availability |
|---|---|
1
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
August 1, 2000, Jossey-Bass
Hardcover
in English
0787953105 9780787953102
|
aaaa
Libraries near you:
WorldCat
|
Book Details
First Sentence
"Every company must be able to satisfy and retain customers."
Classifications
The Physical Object
ID Numbers
Community Reviews (0)
Feedback?
| July 13, 2024 | Edited by MARC Bot | import existing book |
| October 4, 2021 | Edited by ImportBot | import existing book |
| May 14, 2020 | Edited by ImportBot | import existing book |
| March 29, 2018 | Created by ImportBot | import new book |