If you want to improve processes, effective decision-making is a necessity. Many team leaders and most team members don't have a good understanding of how the quality process works.

Key to the success of quality implementation is the understanding team leaders and members have of the process and the tools to be used. Full of practical examples, Continual Improvement in Government is designed to provide users with a complete and definitive description of the tools and viable techniques most beneficial in decision-making, including flowcharts, cause and effect diagrams, control charts, histograms, and benchmarking.

Make the most of the people closest to any process - they understand it best. Give them the guidance to make the most of data in order to enhance decision-making. Dispel the myths and fears of data collection and analysis. Let this book be your guide to continual improvement in government.