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Phone clones: authenticity work in the transnational service economy
2012, ILR Press
in English
0801450640 9780801450648
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Table of Contents
Introduction : the authentic clone
Transnational customer service : a new touchstone of globalization
Language training : the making of the deficient worker
Hate nationalism and the outsourcing backlash
Surveillance schooling for professional clones
"Don't take calls, make contact!" : legitimizing racist abuse
Being nowhere in the world : synchronous work and gendered time
Conclusion : authenticity work in the transnational service economy.
Edition Notes
Includes bibliographical references and index.
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