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1
Emotional labor and crisis response: working on the razor's edge
2011, M.E. Sharpe
in English
0765625180 9780765625182
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Book Details
Table of Contents
Emotional labor as public good and the state as harbor of refuge
A blind spot in public administration theory
but not in practice
Human capital issues
Communicating competence and cultivating trust
Who gets the blame? Who gets the credit? Government responsiveness and accountability
Of the people : legitimacy, representativeness, and the difference that gender makes
Professional standards and discretion in crisis response
Reflections on the why, how, and what of emotional labor.
Edition Notes
Includes bibliographical references and index.
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Feedback?December 15, 2022 | Edited by MARC Bot | import existing book |
August 15, 2020 | Edited by ImportBot | import existing book |
July 22, 2011 | Created by LC Bot | import new book |