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The business of IT: how to improve service and lower costs
2010, IBM Press
in English
0137000618 9780137000616
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Book Details
Table of Contents
Improving service and lowering costs
IT service lifecycle : improving business performance
Adopting IT service management using ITIL
IT financial management : the business of IT
IT business cases : realizing IT value
IT performance management : defining success
IT business skills : enabling customer outcomes
Success stories : improving service and lowering costs
Going forward.
Edition Notes
Includes bibliographical references and index.
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Feedback?November 23, 2010 | Created by ImportBot | initial import |