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"Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance"--
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Previews available in: English
Showing 6 featured editions. View all 6 editions?
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1
Organizations and Unusual Routines
Aug 06, 2015, Cambridge University Press
paperback
1107683149 9781107683143
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2
Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes
2011, Cambridge University Press
in English
0511779887 9780511779886
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3
Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes
2010, Cambridge University Press
in English
0511857942 9780511857942
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4
Organizations and unusual routines: a systems analysis of dysfunctional feedback processes
2010, Cambridge University Press
in English
0521768640 9780521768641
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5
Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes
2010, Cambridge University Press
in English
0511855354 9780511855351
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6
Organizations and Unusual Routines: A Systems Analysis of Dysfunctional Feedback Processes
2010, Cambridge University Press
in English
0511858817 9780511858819
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Book Details
Edition Notes
Includes bibliographical references and index.
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Feedback?August 2, 2020 | Edited by ImportBot | import existing book |
November 19, 2010 | Created by ImportBot | initial import |