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1
Metrics 2.0: creating scorecards for high-performance teams and organizations
2010, Praeger
in English
0313384568 9780313384561
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Book Details
Table of Contents
Introduction to metrics
Introduction to scorecards
Systems theory: the foundation for contemporary metric systems
The measurement of productivity, quality, and other scorecard variables
Metrics for individuals: performance appraisal
First-level team scorecards
Departmental scorecards
Organization scorecards
Scale construction
Customer surveys
Measurement issues
Statistics primer
Engagement: getting from metrics to action
Metrics as feedback
Metrics and motivation
Putting it all together
Special topics
Collection of indicators and metrics.
Edition Notes
Includes bibliographical references and index.
Classifications
The Physical Object
ID Numbers
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