An edition of Key performance indicators
(2012)
Key performance indicators
the 75 measures every manager needs to know
1st ed.
by Bernard Marr
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| Edition | Availability |
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1
Key performance indicators: the 75 measures every manager needs to know
2012, Pearson Financial Times Pub.
in English
- 1st ed.
0273750119 9780273750116
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Book Details
Table of Contents
Introduction
Financial perspective
Net profit
Net profit margin
Gross profit margin
Operating profit margin
Revenue growth rate
Total shareholder return (TSR)
Economic value added (EVA)
Return on investment (ROI)
Return on capital employed (ROCE)
Return on assets (ROA)
Return on equity (ROE)
Debt-to-equity (D/E) ratio
Cash conversion cycle (CCC)
Working capital ratio
Operating expense ratio (OER)
Capex to sales ratio
Price/earnings ratio (P/E ratio)
Part twocustomer perspective
Net promoter score (NPS)
Customer retention rate
Customer satisfaction index
Customer profitability score
Customer lifetime value
Customer turnover rate
Customer engagement
Customer complaints
Part threemarketing and sales perspective
Market growth rate
Relative market share
Brand equity
Cost per lead.
Edition Notes
Includes bibliographical references and index.
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