An edition of Key performance indicators (2012)

Key performance indicators

the 75 measures every manager needs to know

1st ed.

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Cover of: Key performance indicators by Bernard Marr, Bernard Marr
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Last edited by ImportBot
June 7, 2023 | History
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An edition of Key performance indicators (2012)

Key performance indicators

the 75 measures every manager needs to know

1st ed.

by

  • ★★★★★ 5.0 (1 rating) ·
  • 2 Want to read
  • 2 Have read

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Publish Date
Publisher
Pearson Financial Times Pub.
Language
English
Pages
347

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Previews available in: English

Subjects

Management, Organizational effectiveness, Performance standards, Performance technology, Supply and demand, Industrial efficiency
Edition Availability
Cover of: Key performance indicators
Key performance indicators: the 75 measures every manager needs to know
2012, Pearson Financial Times Pub.
in English - 1st ed.

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Book Details

Table of Contents

Introduction
Financial perspective
Net profit
Net profit margin
Gross profit margin
Operating profit margin
Revenue growth rate
Total shareholder return (TSR)
Economic value added (EVA)
Return on investment (ROI)
Return on capital employed (ROCE)
Return on assets (ROA)
Return on equity (ROE)
Debt-to-equity (D/E) ratio
Cash conversion cycle (CCC)
Working capital ratio
Operating expense ratio (OER)
Capex to sales ratio
Price/earnings ratio (P/E ratio)
Part twocustomer perspective
Net promoter score (NPS)
Customer retention rate
Customer satisfaction index
Customer profitability score
Customer lifetime value
Customer turnover rate
Customer engagement
Customer complaints
Part threemarketing and sales perspective
Market growth rate
Relative market share
Brand equity
Cost per lead.

Edition Notes

Includes bibliographical references and index.

Published in
New York

Classifications

Dewey Decimal Class
658.4/013
Library of Congress
HF5549.5.P37 M37 2012, HD56.25

The Physical Object

Pagination
p. cm.
Number of pages
347

Edition Identifiers

Open Library
OL25140294M
ISBN 13
9780273750116
LCCN
2011050789
OCLC/WorldCat
703205548

Work Identifiers

Work ID
OL16362406W

Source records

Library of Congress MARC record
Library of Congress MARC record
marc_openlibraries_sanfranciscopubliclibrary MARC record
Better World Books record
Library of Congress MARC record
marc_columbia MARC record
marc_nuls MARC record
Internet Archive item record

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
June 7, 2023 Edited by ImportBot import existing book
March 7, 2023 Edited by MARC Bot import existing book
December 20, 2022 Edited by MARC Bot import existing book
October 9, 2020 Edited by ImportBot import existing book
December 28, 2011 Created by LC Bot Imported from Library of Congress MARC record