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First, businesses discovered quality as a key competitive edge; next came service. This title reveals how smart design is the next competitive frontier. 'The Design of Everyday Things' is a primer on how and why some products satisfy customers while others only frustrate them.
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Previews available in: English
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Showing 6 featured editions. View all 16 editions?
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1
The Design of Everyday Things
2013, Basic Books
Paperback
in English
- Revised and Expanded Edition
0465050654 9780465050659
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2
The design of everyday things
2002, Basic Books
in English
- 1st Basic paperback.
0465067107 9780465067107
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3
The design of everyday things
1990, Doubleday Currency
in English
- 1st Doubleday/Currency ed.
0385267746 9780385267748
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4
The Design of Everyday Things
1990, Doubleday Currency
in English
- 1st Doubleday/Currency ed.
0385267746 9780385267748
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Book Details
Table of Contents
Edition Notes
Includes bibliographical references and index.
Reprint. Originally published: The psychology of everyday things. New York : Basic Books, c1988.
"With a new introduction by the author"-- cover.
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Work Description
The Design of Everyday Things is a best-selling book by cognitive scientist and usability engineer Donald Norman about how design serves as the communication between object and user, and how to optimize that conduit of communication in order to make the experience of using the object pleasurable. One of the main premises of the book is that although people are often keen to blame themselves when objects appear to malfunction, it is not the fault of the user but rather the lack of intuitive guidance that should be present in the design.
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