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Previews available in: English
Subjects
Consumer satisfaction, Customer services, Employee loyalty, Industrial productivity, Satisfaction au travail, Productiviteit, Klantgerichtheid, Controle de qualidade, Klantenservice, Consommateurs, Satisfaction, Attitudes, Relations avec la clientèle, Consumidor, Personnel, Profit, Service industriesShowing 2 featured editions. View all 2 editions?
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The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value
1997, Free Press
in English
0684832569 9780684832562
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Book Details
Edition Notes
Includes bibliographical references (p. 271-279) and index.
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- Created April 1, 2008
- 13 revisions
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December 19, 2023 | Edited by ImportBot | import existing book |
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April 1, 2008 | Created by an anonymous user | Imported from Scriblio MARC record |