Cover of: The service profit chain | James L. Heskett
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July 17, 2020 | History
An edition of The service profit chain (1997)

The service profit chain

how leading companies link profit and growth to loyalty, satisfaction, and value

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This edition published in by Free Press in New York.

Written in English

301 pages

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Previews available in: English

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Cover of: The service profit chain

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The service profit chain

how leading companies link profit and growth to loyalty, satisfaction, and value

This edition published in by Free Press in New York.


Edition Notes

Includes bibliographical references (p. 271-279) and index.

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.5 .H47 1997

The Physical Object

Pagination
xvii, 301 p. :
Number of pages
301

ID Numbers

Open Library
OL1004857M
Internet Archive
serviceprofitcha00hesk
ISBN 10
0684832569
LC Control Number
96044611
Library Thing
1326211
Goodreads
238696

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
July 17, 2020 Edited by ImportBot import existing book
August 12, 2011 Edited by ImportBot add ia_box_id to scanned books
July 31, 2010 Edited by IdentifierBot added LibraryThing ID
May 6, 2010 Edited by ImportBot add scanned books from the Internet Archive
April 1, 2008 Created by an anonymous user Imported from Scriblio MARC record.