Although quality management originated in the manufacturing industry, most of the techniques are equally applicable to service organizations.
This book covers profitability and efficiency, quality costs and the development of a quality system, as well as itemizing the main elements of such a system. Users from all areas of the service industry will find it invaluable.
Other topics covered include a look at the need for documentation, the why, how and wherefore of audits and a discussion of quality circles and problem solving techniques.
Previews available in: English
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Quality Management in the Service Industry
February 1991, Ellis Horwood Ltd, Ellis Horwood
Hardcover
in English
0137471483 9780137471485
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Ellis Horwood Series in Applied Science and Industrial Technology
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{{cite book|author=Lionel E. Stebbing |date=February 1991 |title=Quality Management in the Service Industry |url=https://archive.org/details/qualitymanagemen0000steb_s7u0 |publisher=Ellis Horwood Ltd |isbn=978-0-13-747148-5 |lccn=90048749 |oclc=22490658 |ol=9532142M}}