{"publishers": ["Ellis Horwood Ltd", "Ellis Horwood"], "number_of_pages": 178, "weight": "1 pounds", "physical_format": "Hardcover", "key": "/books/OL9532142M", "authors": [{"key": "/authors/OL505056A"}], "subjects": ["Production & quality control management", "Service Industries Management", "Business / Economics / Finance", "Management", "Service industries", "Business/Economics"], "isbn_13": ["9780137471485"], "classifications": {}, "title": "Quality Management in the Service Industry", "notes": {"type": "/type/text", "value": "Ellis Horwood Series in Applied Science and Industrial Technology"}, "identifiers": {}, "languages": [{"key": "/languages/eng"}], "isbn_10": ["0137471483"], "publish_date": "February 1991", "works": [{"key": "/works/OL3163726W"}], "type": {"key": "/type/edition"}, "physical_dimensions": "10 x 6.8 x 0.5 inches", "local_id": ["urn:bwbsku:KR-234-479"], "source_records": ["promise:bwb_daily_pallets_2022-11-04", "ia:qualitymanagemen0000steb_s7u0", "marc:harvard_bibliographic_metadata/ab.bib.02.20150123.full.mrc:368307446:780", "marc:harvard_bibliographic_metadata/20220215_030.bib.mrc:150773721:1447"], "covers": [13292381], "ocaid": "qualitymanagemen0000steb_s7u0", "lccn": ["90048749"], "lc_classifications": ["HD9980.5 .S75 1990"], "oclc_numbers": ["22490658"], "latest_revision": 10, "revision": 10, "created": {"type": "/type/datetime", "value": "2008-04-30T09:38:13.731961"}, "last_modified": {"type": "/type/datetime", "value": "2026-02-01T23:08:04.810300"}}