With increased business pressures to contain operating costs, develop new channels for marketing products and services, and become more competitive overall in the marketplace, many firms are looking to technology as part of a strategic plan to accomplish its mission and profitability goals.
An edition of Call Center Operations
(2000)
Call Center Operations
Profiting from Teleservices
1st edition
by Charles E. Day
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Last edited by Open Library Bot
April 24, 2010 | History
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Telecommunication, Call centers| Edition | Availability |
|---|---|
1
Call Center Operations: Profiting from Teleservices
2000, McGraw-Hill Professional, McGraw-Hill
in English
0070164304 9780070164307
|
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2
Call Center Operations: Profiting from Teleservices
Publish date unknown, McGraw-Hill Professional
Paperback
in English
- 1st edition
0070164304 9780070164307
|
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|
Book Details
First Sentence
"With increased business pressures to contain operating costs, develop new channels for marketing products and services, and become more competitive overall in the marketplace, many firms are looking to technology as part of a strategic plan to accomplish its mission and profitability goals."
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- Created April 30, 2008
- 5 revisions
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| April 24, 2010 | Edited by Open Library Bot | Fixed duplicate goodreads IDs. |
| April 16, 2010 | Edited by bgimpertBot | Added goodreads ID. |
| April 14, 2010 | Edited by Open Library Bot | Linked existing covers to the edition. |
| October 25, 2009 | Edited by WorkBot | add edition to work page |
| April 30, 2008 | Created by an anonymous user | Imported from amazon.com record |