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"The Southwest Airlines Way explores the policies, strategies, and techniques that have led to Southwest's success and explains how these proven methods can be put to work in any organization. It explains how American, Continental, United, and other airlines have tried to imitate Southwest - and why they have failed.
Based on Professor Jody Hoffer Gittell's eight years of field research in the airline industry, this book unveils the secret ingredient - high performance relationships - that has enabled Southwest to sustain a steady 10 to 15 percent rate of growth throughout its 32-year history while turning a profit in every year but its first."--BOOK JACKET.
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1
The Southwest Airlines Way
Jul 01, 2011, McGraw-Hill
preloaded digital audio player
1617077739 9781617077739
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2
The Southwest Airlines Way
April 14, 2005, McGraw-Hill
Paperback
in English
- 1 edition
0071458271 9780071458276
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The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance
March 25, 2004, American Media International
Audio CD
in English
- Abridged edition
1932378197 9781932378191
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5
The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance
March 25, 2004, American Media International
Audio Cassette
in English
- Abridged edition
1932378189 9781932378184
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7
The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance
December 19, 2002, McGraw-Hill
Hardcover
in English
- 1 edition
0071396837 9780071396837
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8
The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance
December 19, 2002, McGraw-Hill
in English
0071396837 9780071396837
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Book Details
First Sentence
"SOUTHWEST AIRLINES HAS been profitable every year for 31 years-an unsurpassed record in the highly turbulent, frequently unprofitable, airline industry."
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Work Description
In an industry that regularly loses billions of dollars, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. How do they do it? In The Southwest Airlines Way, you’ll learn the key to Southwest’s success—high performance relationships based on shared goals, shared knowledge, and mutual respect among all levels of management, employees, and suppliers.This in-depth profile, based on eight years of field research on the airline industry, reveals 10 practices that Southwest Airlines uses to build high performance relationships, and how they can be implemented in any organization—with dramatic results. You’ll learn how to implement Southwest-style management practices while learning from the successes and failures of American, United, Continental, and other airlines as they have struggled to adopt Southwest’s practices.Why is Southwest Airlines valued higher than all other major U.S. passenger air carriers combined?How, in the wake of September 11, could Southwest keep all of its employees working and continue its unblemished record of growth and profitability as other airlines laid off thousands, begged Congress for money, and filed for Chapter 11 bankruptcy protection?Can the now-legendary “Southwest effect” be applied successfully in other industries?In The Southwest Airlines Way, you’ll find the answers to these questions and more.
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- Created April 29, 2008
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