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Previews available in: English
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Smile training isn't enough: the three secrets of excellent customer service
1998, Oasis Press/PSI Research
in English
1555714226 9781555714222
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Book Details
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Includes bibliographical references (p. 213-214) and index.
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{{cite book|author=Richard S. Gallagher |date=1998 |title=Smile training isn't enough |url=https://archive.org/details/smiletrainingisn0000gall |publication-place=Grant's Pass, Or |publisher=Oasis Press/PSI Research |isbn=1-55571-422-6 |lccn=97046426 |oclc=37966369 |ol=698696M}}

