{"other_titles": ["Three secrets of excellent customer service"], "publishers": ["Oasis Press/PSI Research"], "identifiers": {"librarything": ["865777"], "goodreads": ["995178"]}, "subtitle": "the three secrets of excellent customer service", "isbn_10": ["1555714226"], "series": ["PSI successful business library"], "covers": [775274], "lc_classifications": ["HF5415.5 .G35 1998"], "key": "/books/OL698696M", "authors": [{"key": "/authors/OL402212A"}], "publish_places": ["Grant's Pass, Or"], "pagination": "xii, 220 p. ;", "source_records": ["marc:marc_loc_2016/BooksAll.2016.part26.utf8:73734628:917", "ia:smiletrainingisn0000gall", "promise:bwb_daily_pallets_2021-03-22"], "title": "Smile training isn't enough", "dewey_decimal_class": ["658.8/12"], "notes": {"type": "/type/text", "value": "Includes bibliographical references (p. 213-214) and index."}, "number_of_pages": 220, "languages": [{"key": "/languages/eng"}], "lccn": ["97046426"], "subjects": ["Customer services -- Management.", "Customer relations.", "Industrial management.", "Personnel management."], "publish_date": "1998", "publish_country": "oru", "by_statement": "Richard S. Gallagher.", "oclc_numbers": ["37966369"], "works": [{"key": "/works/OL2742520W"}], "type": {"key": "/type/edition"}, "ocaid": "smiletrainingisn0000gall", "local_id": ["urn:bwbsku:P7-BHA-618"], "latest_revision": 9, "revision": 9, "created": {"type": "/type/datetime", "value": "2008-04-01T03:28:50.625462"}, "last_modified": {"type": "/type/datetime", "value": "2022-12-08T18:07:08.251628"}}