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Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development
2003, Quality Press
in English
1636940528 9781636940526
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{{cite book|author1=Caroline M. Fischer |author2=James T. Schutta |date=2003 |title=Developing New Services |publisher=Quality Press |isbn=978-1-63694-052-6 |ol=44303003M}}