{"type": {"key": "/type/edition"}, "authors": [{"key": "/authors/OL11791160A"}, {"key": "/authors/OL3324359A"}], "isbn_13": ["9781636940526"], "languages": [{"key": "/languages/eng"}], "publish_date": "2003", "publishers": ["Quality Press"], "source_records": ["bwb:9781636940526"], "subjects": ["Business"], "title": "Developing New Services", "subtitle": "Incorporating the Voice of the Customer into Strategic Service Development", "full_title": "Developing New Services Incorporating the Voice of the Customer into Strategic Service Development", "works": [{"key": "/works/OL32507855W"}], "key": "/books/OL44303003M", "latest_revision": 1, "revision": 1, "created": {"type": "/type/datetime", "value": "2022-12-17T22:52:15.182765"}, "last_modified": {"type": "/type/datetime", "value": "2022-12-17T22:52:15.182765"}}