"This authoritative, research-based book reveals systematic techniques for recruiting, assessing, selecting, and promoting employees for the new workplace focused on providing quality goods and services. The authors provide details on how to design and implement a staffing effort that supports your quality initiative." "Staffing is presented as a strategic process that can be measured and improved. The authors provide explicit direction on each component of this process and show you how to determine the specific attributes you need in your workforce, identify quality-oriented applicants, and apply proven approaches for interviewing, testing, selecting, and promoting. In addition, you will find out why firms reporting greater success with their TQ efforts are making the greatest strides in revising their staffing practices; learn how to choose and implement tests, inventories, and assessment exercises so that you can measure quality-related knowledge, skills, and temperament; understand the costs and benefits associated with using contingent workers in a quality setting; and identify measures of staffing effectiveness and use them to improve each component of your staffing process."--BOOK JACKET.