Outstanding service organizations are managed differently from their merely good competitors.
An edition of Service Breakthroughs
(1990)
Service Breakthroughs
by James L. Heskett
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Customer services, Sales management| Edition | Availability |
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Service breakthroughs: changing the rules of the game
1990, Free Press, Collier Macmillan
in English
0029146755 9780029146750
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| February 25, 2022 | Created by ImportBot | Imported from Better World Books record |