"Raised in an area both economically and emotionally depressed, Rodney and his siblings were forced onto welfare after Rodney's alcoholic and abusive mother was declared unfit to raise her children.

Though lured by gangs that aimed to "draft" him into their midst, he clung instead to his wise and loving grandmother and his innate desire to "make a difference." A part-time job as a truck loader for UPS would change Rodney's life forever - and eventually change the lives of others who were looking for a chance to work.".

"By improving the efficiency of others at UPS, Rodney was rewarded with promotions. By balancing his successes and setbacks, applauding others' accomplishments, and disciplining not humiliating, he learned how to manage men and women, lead departments, and, at last, to lift up others who started out as humbly as he had.".

"Putting his own job on the line, Rodney created a program to employ welfare recipients at UPS, a plan that would become a model for others across the country. Initially derided by others as "those people," these new workers responded to Rodney's faith in them, and their new self-esteem led to new self-sufficiency."--BOOK JACKET.