Working the Phones
Jamie Woodcock
Not in Library

Buy this book

Last edited by Clean Up Bot
November 16, 2020 | History
An edition of Working the Phones (2016)

Working the Phones

  • 0 Ratings
  • 0 Want to read
  • 0 Currently reading
  • 0 Have read

This edition was published by Pluto Press

Written in English

Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017

Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions.

For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.

Read more

Edition Availability
Cover of: Working the Phones
Working the Phones: Control and Resistance in Call Centres
2016, Pluto Press
in English
Cover of: Working the Phones
Working the Phones
Publish date unknown, Pluto Press
in English

Add another edition?

Working the Phones

First published in 2016



Work Description

Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017

Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions.

For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.

Working the Phones

This edition was published by Pluto Press


Edition Description

Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017

Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions.

For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.

Edition Notes

Knowledge Unlatched 102183 KU Select 2018: HSS Backlist Books

English.

ID Numbers

Open Library
OL28355457M
ISBN 13
9780745399089, 9781786800145, 9781786800152

Lists containing this Book

History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
November 16, 2020 Edited by Clean Up Bot import existing book
July 21, 2020 Created by Clean Up Bot Imported from marc_oapen MARC record.