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Difficult people are the worst part of a manager's job. Willett teaches you a straight forward process that gently, yet effectively, improves behaviors by revealing a core truth: most people actually want to contribute results, not cause headaches. What sets great managers apart is how they turn their problem players into productive team players.
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Leading the unleadable: how to manage mavericks, cynics, divas and other difficult people
2017, Amacom, AMACOM
in English
0814437605 9780814437605
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Book Details
Table of Contents
Part 1. The call to exceptional leadership
The leadership crisis point
Accept the call of exceptional leadership
the mindset to lead the unleadable
Part 2. the leader in action: spotting trouble, dealing with trouble
Fine-tune your radar for trouble
Take action: transforming the troublesome
Follow through: a bridge to enduring improvement
Decision time: remove or improve?
Part 3. The leader in action: preventing trouble
The need for mountains
Set expectations of excellence
Expecting excellence every day
Exceptional starts lead to exceptional results
Part 4. Leading leaders
Lead leaders: growing proven ability
Leader, lead thyself: exceptional self-leadership
Closing notes on transforming the troublesome to the tremendous.
Edition Notes
Includes index.
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- Created July 19, 2019
- 5 revisions
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