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Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level.
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Library security: better communication, safer facilities
2015, Amer Library Assn Editions
in English
083891330X 9780838913307
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Book Details
Table of Contents
The new library workplace : not so quiet
Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct
Challenging patron behaviors
Common types of challenging patrons
Understanding threats and getting help
Workplace violence: awareness, prevention, and response
Conducting your own site security survey
Community partnerships : law enforcement, mental health, and homeless services
Staff development for a safer library
Library security survey checklist
Sample library security suggestions for site survey reports
Sample staff training exercises
Want less stress? : try more BREADS.
Edition Notes
Includes bibliographical references (pages 159-160) and index.
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- Created July 19, 2019
- 4 revisions
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November 30, 2023 | Edited by ImportBot | import existing book |
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September 21, 2020 | Edited by MARC Bot | import existing book |
July 19, 2019 | Created by MARC Bot | Imported from marc_openlibraries_sanfranciscopubliclibrary MARC record |