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Salesforce.com for dummies
2008, Wiley Pub.
electronic resource /
in English
- 3rd ed.
0470318120 9780470318126
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Book Details
Table of Contents
Salesforce basics. Looking over Salesforce ; Navigating Salesforce ; Personalizing your system
Tracking sales. Managing accounts ; Developing contacts ; Managing activities ; Sending e-mail
Driving sales. Prospecting leads ; Tracking opportunities ; Tracking products and price books ; Managing your partners
Optimizing marketing. Driving demand with campaigns ; Building your Internet marketing channel ; Driving sales effectiveness with document management ; Performing fast and accurate support
Delivering excellent customer service. Managing your customer service solution ; Analyzing data with reports
Measuring overall business performance. Seeing the big picture with dashboard ; Fine-tuning the configuration
Designing the Salesforce solution. Customizing Salesforce ; Extending Salesforce beyond CRM ; Migrating and maintaining your data.
The part of tens. Ten ways to drive more productivity ; Ten keys to a successful implementation.
Edition Notes
Previous ed.: 2007.
Includes index.
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- Created June 24, 2017
- 4 revisions
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December 31, 2022 | Edited by MARC Bot | import existing book |
October 18, 2022 | Edited by ImportBot | import existing book |
December 22, 2020 | Edited by MARC Bot | import existing book |
June 24, 2017 | Created by ImportBot | Imported from Internet Archive item record |