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Companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. The authors explain how the best managers select an employee for talent rather than for skills or experience how they set expectations for him or her -- they define the right outcomes rather than the right steps how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research -- which initially generated thousands of different survey questions on the subject of employee opinion -- finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover.
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Subjects
Management, Administrative Personnel, Chefs d'entreprise, Personnel, Employees, Ejecutivos, Attitudes, Gestion, Empleados, Personnel Selection, Professional Corporations, Employer attitude surveys, Executives, Employee attitude surveys, Enquêtes, Organization & administration, Personnel Management, Aptitude pour la direction, Attitude, Leadership, Administración, Habilidades ejecutivas, Executive ability, ActitudesShowing 1 featured edition. View all 1 editions?
Edition | Availability |
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1
First, Break All the Rules: What the World's Greatest Managers do Differently
1999, Simon & Schuster
in English
0684852861 9780684852867
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- Created August 8, 2011
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July 22, 2019 | Edited by MARC Bot | remove fake subjects |
October 3, 2012 | Edited by Jim Naum | Added new cover |
October 3, 2012 | Edited by Jim Naum | Edited without comment. |
August 8, 2011 | Edited by ImportBot | fix bad IA fields |
August 8, 2011 | Created by ImportBot | Imported from Internet Archive item record |