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Although 70% of the customer's decision to buy is based on how they are treated as people, few ornganizations have recognized its importance as well as understanding how to implement the "human touch" art as a science. John McKean provides a practical guide to implementing this art as consistent, business-wide, technology-enabled science drawn form proven approaches from world-class human touch practitioners.
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Previews available in: English
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1
Customers Are People ... The Human Touch
2003, John Wiley & Sons, Ltd.
Electronic resource
in English
0470856505 9780470856505
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- Created June 18, 2010
- 5 revisions
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September 16, 2021 | Edited by ImportBot | import existing book |
August 19, 2020 | Edited by ImportBot | import existing book |
July 29, 2012 | Edited by VacuumBot | Updated format 'electronic resource' to 'Electronic resource' |
June 18, 2010 | Edited by ImportBot | Added new cover |
June 18, 2010 | Created by ImportBot | Imported from marc_overdrive MARC record |