An edition of The business of IT
(2010)
The business of IT
how to improve service and lower costs
by Robert Ryan
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Previews available in: English
| Edition | Availability |
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1
The business of IT: how to improve service and lower costs
2010, IBM Press
in English
0137000618 9780137000616
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Book Details
Table of Contents
Improving service and lowering costs
IT service lifecycle : improving business performance
Adopting IT service management using ITIL
IT financial management : the business of IT
IT business cases : realizing IT value
IT performance management : defining success
IT business skills : enabling customer outcomes
Success stories : improving service and lowering costs
Going forward.
Edition Notes
Includes bibliographical references and index.
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- Created December 30, 2009
- 12 revisions
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| February 16, 2024 | Edited by ImportBot | import existing book |
| January 2, 2023 | Edited by MARC Bot | import existing book |
| December 23, 2022 | Edited by MARC Bot | import existing book |
| November 18, 2022 | Edited by ImportBot | import existing book |
| December 30, 2009 | Created by ImportBot | Imported from Library of Congress MARC record |