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Subjects
Customer relations, Customer services, Water utilities, Environmental Science, United States, Business/Economics, Business & Economics, Business / Economics / Finance, Public Policy - City Planning & Urban Dev., Human Resources & Personnel Management, Earth Sciences - Hydrology, Customer Service, Business & Economics / Human Resources & Personnel Management, water utility management; Water utility customer service; water manaagement; benchmarking water utilities, Water SupplyPlaces
United StatesShowing 2 featured editions. View all 2 editions?
Edition | Availability |
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1
Benchmarking water utility customer relations best practices
2006, AWWA Research Foundation, American Water Works Association, IWA Pub.
in English
1583214267 9781583214268
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WorldCat
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2
Benchmarking Water Utility Customer Relations Best Practices
June 15, 2006, American Water Works Research Foundation
Paperback
in English
1583214267 9781583214268
|
zzzz
Libraries near you:
WorldCat
|
Book Details
Table of Contents
1. Introduction
2. Approach
3. Call center operations
4. Meter reading
5. Billing, payment, credit and collections
6. Meter maintenance & meter-related field services
7. Improving customer satisfaction
8. Case studies from customer service leaders
Abbreviations
Appendix A. Website forms and menus
Appendix B. Other processes associated with high customer satisfaction.
Edition Notes
Includes bibliographical references.
CD-ROM requires Adobe Reader.
Classifications
The Physical Object
ID Numbers
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- Created November 4, 2008
- 4 revisions
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December 14, 2020 | Edited by MARC Bot | import existing book |
April 16, 2010 | Edited by bgimpertBot | Added goodreads ID. |
December 15, 2009 | Edited by WorkBot | link works |
November 4, 2008 | Created by ImportBot | Imported from Library of Congress MARC record |