An edition of Moving forward in service quality research: measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link (1994)

Moving forward in service quality research

measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link

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Moving forward in service quality research
A. Parasuraman
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Last edited by WorkBot
December 15, 2009 | History
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An edition of Moving forward in service quality research: measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link (1994)

Moving forward in service quality research

measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link

by

  • 0 Ratings
  • 0 Want to read
  • 0 Currently reading
  • 0 Have read

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Publish Date
Publisher
Marketing Science Institute
Language
English

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Cover of: Moving forward in service quality research
Moving forward in service quality research: measuring different customer-expectation levels, comparing alternativescales and examining the performance-behavioral intentions link
1994, Marketing Science Institute
in English
  • Not in Library

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Book Details

Edition Notes

Report no.94-114.

Published in
Cambridge, Mass
Series
Working paper / Marketing Science Institute

ID Numbers

Open Library
OL20766316M

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December 15, 2009 Edited by WorkBot link works
October 29, 2008 Created by ImportBot Imported from Talis record