An edition of The real-time contact center
(2005)
The real-time contact center
by Donna Fluss
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| Edition | Availability |
|---|---|
1
The real-time contact center
2005, AMACOM Books
electronic resource /
in English
0814429084 9780814429082
|
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|
2
Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation
2005, AMACOM
in English
0814414435 9780814414439
|
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|
Book Details
Table of Contents
Transforming contact centers into real-time enterprises
The development of the real-time contact center
Contact center infrastructure
The power of speech recognition for self-service
Designing, building, and maintaining a vibrant eService strategy
Strategic role of quality management and liability recording
The role of performance management in real-time contact centers
Productivity and quality enhancement systems in real-time contact centers
Real-time analytics : conquering the unstructured data challenge
Contact center staffing and management
Building and managing contact centers
Navigating the offshore landscape
Creating a world-class real-time engaged contact center
Maximizing the benefits of the real-time contact center
A final word.
Edition Notes
Includes bibliographical references and index.
Electronic access restricted to subscribers.
Text (HTML/netLibrary eBook) and search engine.
Electronic data. Boulder, Colo. : NetLibrary, 2005.
Mode of access: Intranet.
System requirements for online version: netLibrary eBook Reader (for off-line reading) ; Windows 95/98/NT 4.0 or higher ; Pentium 100, 32 MB RAM, 20MB free disk space ; not available for WebTV, Macintosh, Unix or Linux.
Available for non-commercial, internal use by students, staff, and faculty for academic and research purposes only.
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| August 28, 2020 | Edited by ImportBot | import existing book |
| November 5, 2019 | Edited by ImportBot | import existing book |
| July 28, 2014 | Created by ImportBot | import new book |