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Book Details
Published in
Binghamton, NY
Table of Contents
Objectives of customer centric approaches in relationship marketing / Lerzan Aksoy, Timothy L. Keiningham, David Bejou
Approaches to customer segmentation / Bruce Cooil, Lerzan Aksoy, Timothy L. Keiningham
Cross-selling : offering the right product to the right customer at the right time / Wagner A. Kamakura
Understanding and using customer loyalty and customer value / Edward Malthouse, Frank Mulhern
Ignoring your best customer? An investigation of customer satisfaction, customer retention and their financial impact / Baohong Sun, Ronald Wilcox, Ting Zhu
Customer selection and prioritization : the optimal resource allocation approach to maximizing customer value / Namita Bhatnagar, Kiersten Maryott, David Bejou.
Edition Notes
"Co-published simultaneously as Journal of relationship marketing, volume 6, number 3/4 2007."
Includes bibliographical references and index.
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The Physical Object
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- Created September 25, 2008
- 10 revisions
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January 14, 2023 | Edited by ImportBot | import existing book |
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December 17, 2020 | Edited by MARC Bot | import existing book |
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September 25, 2008 | Created by ImportBot | Imported from Library of Congress MARC record. |