An edition of Blueprints for service quality
(1991)
Blueprints for service quality
the Federal Express approach.
by American Management Association. AMA Mem...
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Blueprints for service quality: the Federal Express approach.
1991, AMA Membership Publications Division, American Management Association
in English
0814423477 9780814423479
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- Created April 1, 2008
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| November 13, 2020 | Edited by MARC Bot | import existing book |
| October 4, 2011 | Edited by ImportBot | import new book |
| July 26, 2011 | Edited by ImportBot | import new book |
| July 31, 2010 | Edited by IdentifierBot | added LibraryThing ID |
| April 1, 2008 | Created by an anonymous user | Imported from Scriblio MARC record |