"Shaping the Future offers a step-by-step process for determining your strategic imperative - the focal point and originator of every element in the organization's transformation - and laying the groundwork for a future that will flow from it. Departing from classic theories of change strategy, this book will give you profound insight into: turning an epidemic of change-aversion into "the pro-change flu" - and propagating a culture that not only accepts change but expects and embraces it; instilling a belief in achieving the goals that must be achieved - regardless of technical or organizational barriers; and creating a "fellowship of change agents" who learn by doing, continually upgrading their skills and methods in real interactions with the clients they serve."--BOOK JACKET.