Shirley Lacy; Ivor Macfarlane

Subjects

004.068, Business information services, Commande de processus, Computer industry, Computer industry--customer services--management, Contrôle, Customer services, Dat 060f, Electronic office machine industry, Electronic office machine industry--customer services--management, Electronic office machines, Gestion, Hd9696.67.a2 s4788 2007, IT infrastructure library, Industrie et commerce, Informatique, Informatique--industrie et commerce--service à la clientèle--gestion, It infrastructure library, Knowledge management, Management, Organizational change, Qualité, Qualité--contrôle--informatique, Service à la clientèle, Sr 770