An edition of Virtual reference service
(2007)
Virtual reference service
from competencies to assessment
by R. David Lankes
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Virtual reference service: from competencies to assessment
2007, Neal-Schuman Publishers
in English
1555705286 9781555705282
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Book Details
Table of Contents
Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump
Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet
Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson
Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith
The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios
Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford
Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper
Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina
A comprehensive VR training program / Joann Wasik.
Edition Notes
Includes bibliographical references and index.
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