18 Case Research in Public Infrastructure -- A Long-Standing Problem -- A Big Problem Getting Bigger -- The Importance of Infrastructure to the Economy -- A Call for Greater Federal Support -- Infrastructure Funding -- Funding at the Local Level -- Funding at the State Level -- Case Research on Infrastructure Issues -- A Case on Infrastructure Development -- A Case on Infrastructure Damage Costs -- A Case of Collaborative Infrastructure Development -- Summary -- 19 Case Research in Public Transportation -- Availability and Structure of Transportation Systems -- Recent Legislation Affecting Public Transit -- Transit Services Enhance Five Ways -- Multicase Studies of Transportation Systems -- Urban/Suburban Managing Authorities -- Transportation Infrastructure and Urban Development -- Strategic Management in Transportation Departments -- States Have Strategic Plans in Place -- Differences Found in Planning Approaches -- A Case of Sustainable Urban Transportation -- Three Key Issues -- A Multicase Transportation Planning Organization Study -- Success Factors Identified -- 3-C Planning -- ISTEA Provisions Sustained -- Summary -- Note -- 20 Case Research on the Work of Government -- Case Research on Improving Productivity -- History of the Productivity Movement -- Barriers to Productivity Improvement -- Productivity Problems in Local Governments -- Case Research in Accountability -- Accountability Processes -- Methods for Exercising Accountability -- Case Research on Enterprise Transformation -- Transformation at the Veterans Health Administration -- Transformation Progress -- Change at the Bonneville Power Administration -- Management Challenges -- Top to Bottom Changes Needed -- Implementing Change in Local Government -- Change in Fairfax County, Virginia -- Change in Altamonte Springs, Florida -- Transforming City Government in Fremont, California -- Conclusion: Successful Change Managers Follow the Same Steps -- Summary.