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1
Baptist Health Care Journey to Excellence: Creating a Culture That WOWs!
2011, Wiley & Sons, Incorporated, John
in English
1118046099 9781118046098
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2
Baptist Health Care Journey to Excellence: Creating a Culture That WOWs!
2008, Wiley & Sons, Incorporated, John
in English
0470355530 9780470355534
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3
The Baptist health care journey to excellence: creating a culture that WOWs!
2005, John Wiley & Sons
in English
0471708909 9780471708902
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4
Baptist Health Care Journey to Excellence: Creating a Culture That WOWs!
2004, Wiley & Sons, Incorporated, John
in English
0471711608 9780471711605
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zzzz
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5
Baptist Health Care Journey to Excellence: Creating a Culture That Wows!
2004, Wiley & Sons, Incorporated, John
in English
128027316X 9781280273162
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zzzz
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6
The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
November 30, 2004, Wiley
in English
0471708909 9780471708902
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Book Details
Table of Contents
Introduction : from ouch! to wow!
In search of competitive advantage
Committing to the mission
Maintaining a balanced approach : pillars of operational excellence
Fueling employee-driven culture change
Engaging your workforce : communicate, communicate, communicate!
Selecting the best employees
Maximizing employee loyalty
Celebrating successes through reward and recognition
Maintaining quality through service teams
Scripting for superior service
Developing rounding and service recovery techniques
Establishing ongoing leadership training
Building a culture that holds employees accountable
Beyond Baptist health care : other systems on the journey to wow!
Appendix: What about the physicans?
Edition Notes
Includes index.
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