The authors' detailed explanation of the training process is practical and fills the gap between the theories and what effective trainers actually do. It's a great resource for the novice and experienced trainer alike. This book will provide trainers with the detailed steps they need to provide solutions that result in improvement for the organization. First, they conduct a short needs analysis to determine whether training is the appropriate solution to the problem. If training can solve the problem, additional needs analysis will identify the specific causes of the problem in question. Next the trainers develop behavioral objectives for the program and get management's buy-in to those objectives. Then they design the program with learning methodologies appropriate to the objectives. Only then do they (or someone else) conduct the program. They also make sure a maintenance-of-behavior program is in place to increase the probability that what was learned in the classroom is applied in the workplace. Finally, they conduct an evaluation to determine whether the training program did what it was supposed to do.