An edition of Observing the user experience (2003)

Observing the User Experience

A Practitioner's Guide to User Research

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Cover of: Observing the User Experience by Mike Kuniavsky, Mike Kuniavsky
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Last edited by Drini
October 31, 2025 | History
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An edition of Observing the user experience (2003)

Observing the User Experience

A Practitioner's Guide to User Research

by

  • 13 Want to read
  • 1 Have read

The gap between who designers and developers imagine their users are, and who those users really are can be the biggest problem with product development. Observing the User Experience will help you bridge that gap to understand what your users want and need from your product, and whether they'll be able to use what you've created. Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques.

Publish Date
Publisher
Morgan Kaufmann Publishers
Language
English
Pages
560

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Previews available in: English

Subjects

Human-computer interaction User interfaces (Computer systems) User-centered system design Observation (Scientific method) Interaction homme-machine (Informatique) Interfaces utilisateurs (Informatique) COMPUTERS Interactive & Multimedia Computadores (ciências da computação) Homens (interação) Computadores (ciencias da computacao) Homens (interacao) Computer graphics Computer science General User interfaces Systems analysis & design Professional, career & trade -> computer science -> user interfaces Professional, career & trade -> computer science -> computer science Professional, career & trade -> computer science -> computer graphics Professional, career & trade -> computer science -> general interest Professional, career & trade -> computer science -> special topics Professional, career & trade -> computer science -> internet & www Professional, career & trade -> engineering -> software engineering Social Aspects
Edition Availability
Cover of: Observing the User Experience
Observing the User Experience: A Practitioner's Guide to User Research
2020, Elsevier Science & Technology Books
in English
Cover of: Observing the user experience
Observing the user experience: A Practitioner's Guide to User Research
September 21, 2012, Morgan Kaufman, Morgan Kaufmann
Paperback in English
Cover of: Observing the User Experience
Observing the User Experience: A Practitioner's Guide to User Research
2012, Elsevier Science & Technology Books
in English
Cover of: Observing the user experience
Observing the user experience: a practitioner's guide to user research
2012, Morgan Kaufmann
in English - 2nd ed.
Cover of: Observing the User Experience
Observing the User Experience: A Practitioner's Guide to User Research
2003, Elsevier Science & Technology Books
in English
Cover of: Observing the User Experience
Observing the User Experience: A Practitioner's Guide to User Research
2003, Morgan Kaufmann Publishers
Paperback in English

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Book Details

Table of Contents

Preface.
Page xiii
Part I. Why Research is Good and How It Fits Into Product Development
Page 1
Chapter 1. Typhoon: A Fable
Page 3
Chapter 2. Do A Usability Test Now!
Page 9
Chapter 3. Balancing Needs Through Iterative Development
Page 17
Chapter 4. The User Experience
Page 43
Part II. User Experience Research Techniques
Page 55
Chapter 5. The Research Plan
Page 57
Chapter 6. Universal Tools: Recruiting and Interviewing
Page 83
Chapter 7. User Profiles
Page 129
Chapter 8. Contextual Inquiry, Task Analysis, Card Sorting
Page 159
Chapter 9. Focus Groups
Page 202
Chapter 10. Usability Tests
Page 259
Chapter 11. Surveys
Page 303
Chapter 12. Ongoing Relationship
Page 367
Chapter 13. Log Files and Customer Support
Page 395
Chapter 14. Competitive Research
Page 419
Chapter 15. Others' Hard Work: Published Information and Consultants
Page 439
Chapter 16. Emerging Techniques
Page 459
Part III. Communicating Results
Page 477
Chapter 17. Reports and Presentations
Page 479
Chapter 18. Creating a User-Centered Corporate Culture
Page 505
Appendix A: The Budget Research Lab.
Page 529
Appendix B: Common Survey Questions.
Page 532
Appendix C: Observer Instructions.
Page 538
Bibliography.
Page 542
Index.
Page 545
About the Author.
Page 560

Edition Notes

Includes bibliographical references (p. 542-544) and index.

Published in
San Francisco, CA
Series
Morgan Kaufmann Series in Interactive Technologies

Classifications

Dewey Decimal Class
004/.01/9
Library of Congress
QA76.9.H85 K86 2003, QA76.9.H85, QA76.9.H85 K86 2003b

Contributors

Editorial Assistant
Mona Buehler
Designer
Frances Baca Design
Illustrator
Dartmouth Publishers
Project Coordinator
Top Graphics
Cover Design
Yvo Riezbos Design
Copy Editor
Robert Fiske
Proofreader
Jennifer McClain
Indexer
Ty Koontz
Printer
The Maple-Vail Book Manufacturing Group
Cover Printer
Phoenix Color
Cover Art
The Image Bank, Bill Helsel
Director
Diane D. Cerra
Foreword
Lynda Weinman

The Physical Object

Format
Paperback
Pagination
xvi, 560 p. :
Number of pages
560
Dimensions
9.25 x 7.4375 x 1.1875 inches

Edition Identifiers

Open Library
OL3575701M
Internet Archive
observinguserexp0000kuni
ISBN 10
1558609237
ISBN 13
9781558609235
LCCN
2002115471
OCLC/WorldCat
52180723, 63116720
LibraryThing
62757
Amazon ID (ASIN)
Goodreads
1868

Work Identifiers

Work ID
OL5967500W

Source records

Work Description

"In this second edition, the authors update an important contribution to the emerging discipline of user experience (UX) research.This book is one of many noteworthy titles from Morgan Kaufmann in this subject area. It is chock full of practical examples and advice for both novice and experienced practitioners."--ComputingReviews.com, January 23, 2013

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