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Previews available in: English
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The Practice of Graduate Research in Hospitality and Tourism
September 30, 1999, Haworth Hospitality Press
Library binding
in English
0789007274 9780789007278
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First Sentence
"In the past two decades, many businesses have begun to emphasize improving customer service quality to increase customer satisfaction, which in turn influences customers' behavioral intentions to return to a particular organization (Heskett, 1986)."
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Feedback?December 12, 2022 | Edited by MARC Bot | import existing book |
December 1, 2020 | Edited by MARC Bot | import existing book |
April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
December 10, 2009 | Created by WorkBot | add works page |