The author considers why case management has come to assume such importance in community care policies in this country in such a short time. She surveys a number of current and recent case management and coordination projects and services in Britain, describing their main features, and the differences between them and what is known so far about their success and failures. She examines the available evidence on whether any type of case management is particularly beneficial. The final sections of the book evaluate two very different projects, the first one of the pioneers in introducing case management into this country, the second a disability team which came to use a case management approach. Both evaluations focus on users' views of the projects, and how useful the case managers' role is seen to be by other service providers, and some comparison is made between the different approaches.