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As a facility manager, you're concerned with building quality into your operation but possibly unsure about how to go about it in a systematic way. Perhaps it's because a Total Quality Management program seems too imposing and costly for your department to undertake. Or maybe you're leery of certain aspects of such a concerted effort, like measuring quality or marketing facility services, because they've never been adequately explained to you.
Possessing considerable backgrounds in facility management, Stormy Friday and Dave Cotts understand these uncertainties. In Quality Facility Management, they have pooled their knowledge and experience to develop a comprehensive resource that demystifies the quality movement and shows you how to apply the old-fashioned but enduring commonsense principles of quality management often overshadowed by TQM.
Flecked with humor and written as if the authors were simply talking to you, this refreshing new book identifies the five major elements underpinning any effective quality facility management program and takes you step by step through each one in a detailed yet accessible way. Gradually, you learn how to put these elements all together and - by incorporating selected modern techniques - devise a program to meet your specific situation.
The final chapter provides a bounty of practical case histories of companies that are realizing quality facility management right now, including major organizations like Celestica, Bell Atlantic, Hewlett-Packard, and Lockheed. Here, you'll find ample evidence of quality tools and strategies at work - from interior preventive maintenance crews to staff productivity improvements, infrastructure planning teams to customer satisfaction programs.
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Previews available in: English
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Edition | Availability |
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1
Quality Facility Management: A Marketing and Customer Service Approach
2008, Wiley & Sons, Incorporated, John
in English
0470300833 9780470300831
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2
Quality facility management: a marketing and customer service approach
1995, Wiley
in English
0471023221 9780471023227
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3
Quality Facility Management: A Marketing and Customer Service Approach
September 1994, Wiley
in English
0471023221 9780471023227
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Book Details
Edition Notes
Includes bibliographical references (p. [211]-216) and index.
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Feedback?July 18, 2024 | Edited by MARC Bot | import existing book |
October 4, 2021 | Edited by ImportBot | import existing book |
July 31, 2019 | Edited by MARC Bot | associate edition with work OL3487154W |
January 5, 2018 | Edited by ImportBot | import new book |
December 10, 2009 | Created by WorkBot | add works page |