An edition of From Cost to Profit Center (2003)

From Cost to Profit Center

How Technology Enables the Difference (Call Center Management)

by and

Cover of: From Cost to Profit Center by Jon Anton, R. Scott Davis, Jon Anton, R. Scott Davis
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January 15, 2023 | History
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An edition of From Cost to Profit Center (2003)

From Cost to Profit Center

How Technology Enables the Difference (Call Center Management)

by and

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Publish Date
Publisher
The Anton Press
Language
English
Pages
190

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Edition Availability
Cover of: From Cost to Profit Center
From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)
July 2003, The Anton Press
Paperback in English

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Book Details

First Sentence

"Incredible advances in technology have transformed the call center into today's customer contact center-a mystifying, complex organization handling Web chats, e-mail, interactive voice response and, of course, phone calls."

The Physical Object

Format
Paperback
Number of pages
190
Dimensions
9 x 5.9 x 0.6 inches
Weight
12.8 ounces

Edition Identifiers

Open Library
OL9355622M
ISBN 10
0971965285
ISBN 13
9780971965287
Goodreads
3003775

Work Identifiers

Work ID
OL33929454W

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January 15, 2023 Created by ImportBot import existing book